Eyeglasses.com Reviews

Have you experienced a time where the service was so bad that you can't believe that any business would operate that way?
This is one of those. Long delays with no communication as to what the hold up is.
MELISSA, the one who claims to be the highest in the company you can speak to, was one of the worst customer service experience I've had. That's saying a lot. She was rude, condescending, threatened multiple times to cancel my order if I didn't stop asking questions. Complained that she had to pull all her costumer service reps off the phone because of terrible people like me who complain.

This was an online order and this happened about a month after I sent them in. My glasses were never completed so I canceled anyways.

Everything about this company is bad. If the higher ups in the company let's someone like Melissa do what she does, they must not care either... and it shows. Definitely go somewhere else if you want your glasses completed in a reasonable time and to not get yelled at for asking questions about the delay.

I placed an order that was “lost” and then cancelled by the seller. That order was 8.00 less than what I ended up paying. Service was slow.

I ordered two pairs from them. I received two clearly counterfeit used and beat frames. I compared them to the real frames at lenscrafters and they were clearly counterfeit. they said i have to pay return shipping as its their "policy" i saw it said the their "policy" that if it were there mistake, they would refund shipping so i said this they said "correct". come time i get my refund they subtracted there shipping cost! and then forged my refund receipt telling me they didnt! and they wouldnt refund the cost i paid to ship back like they said either. STAY FAR AWAY. THEY ARE CHINESE KNOCK OFF DROP SHIP SCAMMERS WHO LIE CHEAT AND STEAL as proven from my experience.

Replacement lens order for new prescription. Perfect execution.

I tried two different companies online for lenses... I will go back to getting better quality lenses from my doctors office and just pay more.

It's been a month and I haven't received my frames!! I called in two weeks ago and she said they were ready to ship. But that was a lie. They have not mailed anything out. I am being held hostage for my glasses!! I ordered from them years ago and they were fine. But now its like a different company, the staff before must have been turned over with a new staff or they have changed their business model (for the worse). It's a shame, they are the opposite of what they once were. In general, it is very hard to trust any online optical vendor period. In fact the entire optical industry is a SCAM in and of itself! I wish I could rid myself of glasses altogether, there is a way to correct your vision naturally. Lasik is out of the question! Dangerous. In fact, I don't think the majority of us needed glasses in the first place! Opticians will mess with your mind in that chair as a young kid and fit you into glasses that you don't need with false prescriptions in order to make money off of you!

This place makes great glasses but customer service totally sucks. They do not answer the phone, the chat feature on their website is disabled and when you email them they clearly do not read the email and you get a snide, smug irrelevant response. I got some well made lenses, but I am not sure it is worth all the other crap.

I found them for frame replacement. I mailed them in and checked on the status after 4 weeks. Was not able to contact by phone and they never responded to emails or chat! Finally after 8 weeks I was able to have someone answer the phone! I was told that they lost one of my lenses and gave me an option to choose different frames and lenses! I'm now into 3 months later! My frames have been delaminating and crumbling apart as they are apparently made from the plastic or plant based beads you see on TV. I emailed with a picture about it and eventually heard back and they want to send them back to manufacturer! Bearing in mind these are my PRIMARY pair of eyeglasses! I emailed yet again as the frames are getting worse and will probably break at the bridge! DO NOT DO BUSINESS WITH THESE PEOPLE!!! Buyer beware! I have not gotten a response!!!

I ordered my glasses 11 days ago. I figured the glasses would be received within a couple of days. So when I emailed the company, I couldn't believe that I was told that it would take "months". Attached is a picture of their reply. I'm thinking I would get my glasses in "days" and they take "months". Wow!

Decided to order glasses from this website because they had the highest rating for lens quality. Frames were ok but lenses had an oily film. I have tried soap and water, glass cleaners - nothing helped. I had to send the glasses back. I HAD TO PAY FOR RETURN SHIPPING AND THEY GAVE ME REFUND ON THE FRAMES ONLY AND NOT LENSES THAT THEY HAD SCREWED UP. I am not sure if they are using bots to give themselves great reviews, but this company is awful from start to finish - low quality product, you pay to ship the product back and they do not give you your money back.